Ensuring Ethical AI and Automation: A Commitment to Our Clients

Artificial Intelligence (AI) and the automation of processes are influencing the operations and workflows of many companies at an ever-increasing pace. Whether we like it or not, it is entering our lives. At SMS Engineering, we want to be open about how we're investing in AI and automation to enhance our services, increase efficiency, and make our services more accurate.

As AI and automation further proliferate our design and administration processes, we see their benefits, but we also see their limitations and risks. As Engineers, we are naturally cautious, but we're interested in technology and the future. We are also aware of the ethical dilemma that AI presents to us as Engineers. We've developed AI policies, and we're committed to remaining your trusted advisors, offering you Total Peace of Mind.

What is AI and Why It Matters: Artificial Intelligence, or AI, refers to the simulation of human intelligence in machines. These tools can perform tasks that typically require human intelligence, such as understanding natural language, recognizing patterns, and making decisions. AI is becoming a part of our daily lives, from virtual assistants like CoPilot to design tools which we're both developing and procuring to automate many of the repetitive design tasks.

Our Approach to AI and Automation: At SMS Engineering, we integrate AI virtual assistants like Copilot to support our team, not to replace them. We use AI to deliver even more exceptional services and Total Peace of Mind. AI and automation tools assist us by handling repetitive tasks, providing quick insights, and enhancing our decision-making processes.

Our team remains at the heart of everything we do, ensuring that the human element is never lost, and standards continue to increase.

Benefits for Our Clients: As we incorporate AI and automation more and more into our workflows, it will offer several benefits to our clients:

• Improved Efficiency and Accuracy: AI and automation help us process information faster and more accurately, reducing the chances of errors.

  
  

• Increased Productivity: With AI and automation scripts handling routine tasks, our team can focus on more complex issues, ensuring you get timely and effective solutions.

  
  

• Personalized Experiences: AI and automation allow us time to focus more on tailoring our services to meet your specific needs, providing a more personalized and satisfying experience.

Real-World Applications: We're investing in tools that will positively impact our services:

• Data Analysis: AI assists in analyzing large datasets, helping us uncover valuable insights that inform our strategies and decisions.

  
  

• Content Creation: We operate in a technical world and we communicate with technical and non-technical people. Tools like Copilot aid content, allowing our team to focus on details and technical content while we use AI to help refine and personalize the final output.

  
  

• Design Tools: Through third-party and in-house developed customization for software like Revit, we carefully use automation to layout repetitive design elements like sprinkler heads, fire alarm devices or HVAC grilles.

Our Commitment to Ethical AI: We understand the importance of using AI responsibly. We remain the responsible professional and we will not let our standards drop as we develop and invest in automation, AI applications or virtual assistants like CoPilot. We've developed an AI policy which ensures that we prioritize data privacy and the ethical use of AI tools, and we regularly talk about the rapidly changing world of AI with all our staff.

Looking Ahead: As we continue to explore the potential of AI and as we further automate some of our processes, we remain dedicated to enhancing our services for the benefit of all our clients. We're investing in automation and integration of AI, but we're proceeding slowly, cautiously and methodically to ensure we continue to meet our goal of providing our clients with Total Peace of Mind.

We are excited and confident about the future and the possibilities that AI and automation bring, and we look forward to sharing this journey.

Professional Engineers and Principals of SMS Engineering Ltd.